Cita66 Privacy Policy — How We Protect Your Information
User privacy is our priority. This document clearly explains what information cita66 collects, how it is used, how it is protected, and your rights as a platform user in Malaysia.
This policy applies to all cita66 platform users in Malaysia. Current effective date: 2026.
Information We Collect When You Use the Platform
To deliver a secure, seamless, and personalised experience, cita66 collects several categories of information from users. The main categories are as follows:
Account & Identity Information
During registration, we collect your full name, email address, phone number, date of birth, and identity verification details (such as your IC number). This information is used to create and verify your account and to ensure compliance with minimum age requirements.
Device & Browser Information
We automatically collect technical data including device type, operating system, browser, IP address, time zone, and screen resolution. This information is used to optimise platform display and detect unusual activity that may indicate unauthorised access.
Payment & MYR Transaction Information
To process deposits and withdrawals in MYR, we collect the payment method details you provide — such as your bank name, the last few digits of your account number, or your e-wallet name. Full account numbers are not stored on our servers; sensitive payment data is handled by third-party payment providers that comply with industry security standards.
Cookies & Usage Data
The cita66 platform uses cookies and similar tracking technologies to save session preferences, understand usage patterns, and improve the user experience. Usage data includes pages visited, time spent in each section, clicks, and interactions with buttons or games.
- Full credit or debit card numbers
- Plain-text passwords
- Biometric or facial recognition data
How Your Information Is Used
Your registration information is used to create your account, verify your identity at login, process withdrawal requests, and enable our customer support team to assist you more efficiently and accurately.
Device and usage data is analysed automatically to detect suspicious login patterns, access attempts from unusual locations, or potentially fraudulent activity before it affects your account.
Payment information is used solely to process MYR deposits and verify withdrawals. We do not use your financial data for any purpose other than transactions you initiate yourself.
Anonymised usage data is used to understand how users interact with the platform, identify areas for improvement, and develop new features better suited to the needs of Malaysian users.
Cookies, Tracking & Your Controls
Cookies used by cita66 fall into three main categories. Required session cookies keep you logged in and save your language preference. Performance cookies collect anonymous usage data to help us understand which sections are most frequently visited. Functional cookies store personal settings such as display preferences and notifications.
You can manage or block cookies through your browser settings. However, disabling essential cookies may affect certain platform features, such as staying automatically logged in.
This platform does not use third-party cookies for advertising purposes or to sell data to external advertisers.
Data Storage, Security & Third-Party Sharing
How Your Data Is Stored & Protected
All cita66 user data is stored on servers protected with industry-grade encryption. Database access is restricted to authorised personnel only, and every access is logged for internal audit purposes. Passwords are stored in an irreversible hashed format — meaning no one, including our own staff, can view your original password.
Your personal data is retained for as long as your account remains active. Once your account is closed at your request, personal data will be deleted within 90 days, except for data required to be retained for legal compliance or financial auditing purposes.
Sharing Information with Third Parties
Cita66 does not sell, rent, or share users' personal information with third parties for marketing purposes. We may share necessary data with:
- Payment providers: to process MYR deposits and withdrawals
- Technical service providers: that assist in operating the platform infrastructure under strict confidentiality agreements
- Legal authorities: when required by Malaysian law or a valid court order
- Data encryption in transit
- Hashed passwords
- Access restricted to licensed personnel
- Data deletion upon account closure
- No data sales to advertisers
Your Rights as a User & How to Reach Us
As a cita66 platform user in Malaysia, you have the following rights regarding your personal data:
- Right of Access
- You have the right to request a copy of the personal information we hold about you. Requests can be made through customer support after identity verification.
- Right to Rectification
- If any information in your profile is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly in your account settings.
- Right to Erasure
- You may request account closure and deletion of your personal data. Such requests will be processed within 90 days, subject to record retention obligations required by law.
- Right to Object to Processing
- You may object to the use of your data for specific purposes such as usage analytics by contacting our team.
Changes to This Policy
Cita66 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes via an in-account notice. Continued use of the platform after such notification constitutes acceptance of the updated policy.
Contact Us About Privacy
For any privacy-related queries, requests, or complaints, please contact our support team. Email: [email protected]. We aim to respond to all privacy enquiries within 5 business days.
Your Data Is Safe with cita66
We are committed to protecting the privacy of every user in Malaysia. If you have further questions, our FAQ page is ready to help.